Renting out your RV is like running a small business. The better you service your guests the better feedback and the more bookings. If you stayed at a hotel and couldn’t work the TV or the Air Conditioning you would be frustrated, right? If you went for a shower at a motel and it was stocked with one or two handy miniatures, would you probably be more impressed? To help you out here’s our top 5 tips from Mighway Owners. Thank you Margaret Mason-Battley, Andrew Ford and Ann-Marie Turnbull for sharing.
Respond quickly to booking requests.
It’s good service and simple to do. Potential guests are showing an interest in your vehicle. That’s great! If you ran a business and gave poor service as a first impression, how would you think you would make any money?
Make a Welcome guide to your vehicle.
You are proud of your RV, but it’s very new to your guests and each RV is unique. A simple laminated check list (e.g. before you drive/when you stop/when you go to sleep) and clear instructions to vehicle functions will add value to your guests’ experience and help prompt you at handover ensuring you cover everything off. Think of the guide you would find in a hotel or motel room as an example. Maybe even make a couple of simple video guides you can share with your future guests. This will help with familiarisation.
Your guests are weary travellers. Consider what you would like to find in your trip. You can include soaps/shampoos etc. and consider basic tea/coffee/sugar supplies and snacks.
Share your PASSION.
As an owner you can find out more about your guests travel plans and share tips and hints to enhance their experience. A great restaurant recommendation, a suggested scenic route, a spot with a superb view or the best beach are warm, welcoming and helpful sharing gestures. That’s part of the journey for your guests. Both managed and local owners can build a simple (free!) folder of Tourism information in a wallet. You could even email them local tourism links in addition to the Mighway guides.
Consider offering pick up and drop off convenience (and income opportunities) if you are near an airport or tourist hub. In terms of Add-ons they can pay for themselves quickly. They add to the guest experience and can add to your generated income for you too. Imagine, for example, how useful a beach pack (cooler/beach towels etc.) could be to a long distance traveller? Bikes or plastic kayaks are very popular.