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Meet the Team Series: Customer Experience!

Written by Rachel Simpson

Ever wanted to know a little more about the people bringing you Mighway? Well now you can find out! In this series we’ll introduce you to the people behind Mighway, from what they do to what they love doing. Last, but certainly not least: The Customer Experience Team! This team is your go to as a guest, all the way from making requests to questions on the road and anything that comes up after you return the vehicle. They’re there to help!

Our irreplaceable Customer Experience team is made up of:

Lucy Jane Haslam – Head of Service Delivery
Michael Cathro -Customer Experience Specialist
Nicole Daghlian -Customer Experience Specialist
Fergus Cook -Customer Experience Specialist
Nadine Tietz – Customer Experience Specialist
Gavin Tansey – Accounts Executive

Lucy has worked in Travel and Tourism for 20 years and is Head of Service Delivery at Mighway. Lucy has come from previous Sales and Operational roles with Air NZ and All Blacks Tours, bringing strong operational strength and customer focus to Mighway. With a passion for travel, her favourites to visit so far are Croatia and Cuba.

 

Michael comes to Mighway with an operations background and a knowledge of the insurance industry. A side quest for novelty has taken him from the top of moving buses in the Himalayan foothills to swordplay over stout with toothless Irish poets and a sojourn in Europe sleeping in the back of a small Peugeot.

 

Nicole brings her design thinking skills and product knowledge to Mighway with her industrial design background and experience with THL brands. Nicole can speak five languages fluently (French, Spanish, Portuguese, Armenian and English) so please feel free to ask for her if you need assistance in your language.

 

Ferg is a farm boy from Tuatapere, but he grew up in the Queenstown area where he got hooked on outdoor activities. He loves a good adventure, takes every opportunity to get outdoors, and is a big sports fan! Ferg comes to us with experience in at thl, and he’s passionate about helping people see the best of NZ!

 

Nadine came to us all the way from Germany where she graduated as a Social Worker. Adopted by the thl RV rentals family, she now has more than 5 years of experience working with motorhomes and thousands of km travelled in them. Nadine is passionate about animals, the environment, healthy living and travelling.

 

Gavin’s university background is in economics and finance, coming to NZ from the west coast of Ireland. He comes with over 10 years experience in sales and customer services roles. Gavin loves to travel and explore the wilderness. His passions include playing the drums, dogs, and exploring the local culture in his free time.

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